PlantsAid will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. Simply return the item/s to Naturisimo in their original condition within 28 days of receipt following the steps below. We will issue a refund (excluding delivery fees) within 14 business days of receipt. Your statutory rights are not affected.
– UK Customers:
To make your return as easy and efficient as possible, we’ve recently introduced Royal Mail Tracked Return for our UK customers.
For all unwanted returns please kindly follow the instructions here. If you would like to arrange a return for any other reason e.g. broken item, wrong item, incorrect item etc, please contact our customer service team team via our Contact Us form.
Send the items you wish to return to Naturisimo following the instructions you would have received either via the Royal Mail Tracked Return link or us. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us.
– International Customers:
To return any items to Naturisimo, please, follow these steps:
Contact our customer service team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA. To request your RMA, please, contact our customer service team via our Contact Us form.
Send the items you wish to return to Naturisimo following the instructions you would have received from us, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Naturisimo is not liable for lost returned parcels. We are not liable for the cost of returning any goods.
– Inspection and Refund.
All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 business days after we have received the goods.
– Non-returnable items
Sales items or Samples cannot be returned. For reasons of hygiene, certain items such as unsealed mascaras, eyeliners, lip glosses, deodorants, etc are non-returnable unless they remain sealed or are faulty. Non returnable items are marked with an asterisk (*) on their names.
Please note that delivery charges or gift wrapping services are not refunded. If your order value after returning your items no longer qualifies for free shipping, delivery charges will be deducted from your refund. If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.
PlantsAid reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.
WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS.